Posts Tagged ‘Customer Service’

posted by on marketing, Online Reputation Management, Service Philosophies

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Business owners tell me daily that one of their biggest objections to having a social presence is that it gives unhappy customers a place to complain online for all to see. Do you worry about this as well? It’s a valid concern – you are indeed giving customers a way to do that when you [...]

posted by on FaceBook, Service Philosophies

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Last Saturday, I came across a thought provoking status update on a Facebook page for a women’s political group I like called Chicks on the Right. (For the record, I like several from across the political spectrum). Here’s how it read: “Nuked last thread. Would like fans here to enjoy some snarky humor, but not [...]