Archive for the ‘Online Reputation Management’ Category

posted by on marketing, Online Reputation Management, Service Philosophies

No comments>

Business owners tell me daily that one of their biggest objections to having a social presence is that it gives unhappy customers a place to complain online for all to see. Do you worry about this as well? It’s a valid concern – you are indeed giving customers a way to do that when you [...]

posted by on Online Reputation Management, Opinions, People, Social Media

No comments>

I remember a few years ago when my local newspaper went online.  At the time, I wondered why anyone would give up sitting in a comfy chair reading a paper to sit in front of a desktop computer to read.  Even now, as much as I love and embrace my laptop and smartphone, I still [...]

posted by on blogging, FaceBook, Online Reputation Management, Opinions, Social Media, Twitter, YouTube

No comments>

My last Blog post was about the Maryland Department of Corrections story in which an officer re-applying for his job  was requested to surrender his Facebook log-in info as a precondition for employment.  The officer complied, albeit reluctantly. Shortly thereafter, the Maryland ACLU filed a formal complaint. This article is a recent update which offers an [...]